Curated cover — our understanding of customer service

customer service

As an underwriter, special customer service is important to us. In the event of a claim, this includes reliable availability and a quick response. In addition, we have a network of experts and are open to all your questions and suggestions. It is important to us to always communicate with you in a transparent and solution-oriented manner.

In the event of a claim, one thing counts above all else: Reliability.

Claims management & assistance in the event of a claim

In the event of a claim, we ensure rapid and solution-oriented communication between all parties involved. We know which information and measures are necessary and useful for rapid processing. In doing so, you benefit from our many years of professional experience and our well-founded network. On request, we coordinate all communication with restorers, workshops and transport companies and remain in close contact with our partners.

Our principles:

Accessible in person
Not an anonymous service, but individual support
Quick response
First response within 24h
Specialized
From appraisers to transport companies to restorers
Discretion and integrity
Especially when it comes to sensitive works of art or valuable objects

Report damage

Would you like to report a claim or do you need assistance?
We are here for you — quickly, easily and personally.

FAQs on frequently asked questions

Find answers to your most pressing questions in our customer service.
Who can insure themselves?
How is the conclusion carried out?
What does “allrisk/allcost” mean?
Can existing assessments or reports be used?
Is there a minimum amount of insurance?
How is damage reported?
Can... Exhibitions... can a short-term exhibition also be insured?
Is Curated Cover an insurer?

Do you have any questions?

We're here to help!
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Downloads of forms and brochures

Here we provide you with forms, information sheets and brochures for download. If you have any questions, we will be happy to help you personally.

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